Job Vacancy: Customer Engineer At NCR Corporation - Apply Now

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NCR Corporation (NYSE: NCR) is
the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million
transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with
approximately 29,000 employees and does business in 180 countries.

POSITION SUMMARY & KEY AREAS OF
RESPONSIBILITY:

• Position requirement is to be an
  expert that directs project specific activities of team members and offers
  management assistance to the organizational leader
• He must be able to work with other CEs and
  CallCenter optimally to achieve their individual
  and collective KPI set by the company.
• He must be customer centric, technically
  inclined and must be a fast learner.
  Typically manages overall life cycle of one or more Knowledge Solutions.
• He must be able to work within the stipulated
  rules and regulations of the company.
• Supervise team member to provide
  the best service delivery to our esteem customer.
• Ensure he continuous meet Service level agreement the company have with the customer.
• Ensure reduction of
  failures/incidents, designing efficient and cost effective service
  philosophies, optimizing use of assets to reduce inventories and improve
  cash flows and performing proactive lifecycle management on both product
  and service performance

BASIC QUALIFICATIONS:

• Bachelor’s Degree or Higher National Diploma
• 4 years of related engineering field experience
• Understanding of current Incident Management processes and systems
• Strong analysis and good reporting skill.
• Self-motivation, customer focused.
• Strong written and oral communication skills
• Strong team orientation.
• Customer service experience will be and added advantage.
• CCNA certification is mandatory.

Visit
our careers site for a list of the
benefits offered in your region in addition to a competitive base salary and strong
work/family programs.

EEO Statement

Integrated
into our shared values is NCR's commitment to diversity. NCR is committed to
being a globally inclusive company where all people are treated fairly,
recognized for their individuality, promoted based on performance and
encouraged to strive to reach their full potential. We believe in understanding
and respecting differences among all people. This concept encompasses but is
not limited to human differences with regard to race, ethnicity, religion,
gender, culture and physical ability. Every individual at NCR has an ongoing
responsibility to respect and support a globally diverse environment.

Statement to Third
Party Agencies

To
ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR
preferred supplier list. Please do not forward resumes to our applicant
tracking system, NCR employees, or any NCR facility. NCR is not responsible
for any fees or charges
associated with unsolicited
resumes.

Method of Application

Interested and qualified? Click the Apply now button to send your application
Apply Now